Contact Us
Guangzhou Yikang Shidai Culture Co., Ltd. operates Emberquilly.
For help choosing a toy or following up on an order, reach the Emberquilly team at service@emberquilly.com.
Before you order
Tell us whether you’re shopping for a cat or dog, what kind of play they enjoy, and which toy you’re considering.
After you order
Include the order number and the email used at checkout. For address updates, send the corrected address as soon as possible.
When something arrives damaged
Keep the packaging and include photos when available. This helps us review the condition of the item and shipment.
Email service@emberquilly.com for help with product selection, orders, shipping, or returns.
Order support
Include your order number, the email address used at checkout, and a brief description of what happened. For damaged or incorrect items, include photos of the item and packaging when available.
Business contact
Guangzhou Yikang Shidai Culture Co., Ltd.
Chen Yuan, Owner
Room A002, Unit 402, No. 232 Gaotang Road, Tianhe District, Guangzhou City, Guangdong Province, China