Shipping policy
Guangzhou Yikang Shidai Culture Co., Ltd. operates Emberquilly.
Emberquilly ships to eligible United States addresses. All rates below are in USD.
Shipping rates
- Standard shipping is $5.99 when the merchandise subtotal after discounts is below $50.
- Standard shipping is free when that subtotal is $50 or more.
- Expedited shipping is $7.99 where available at checkout. The standard planning windows below apply to standard shipping.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
These planning estimates exclude weekends and public holidays. Address verification, holidays, or carrier disruptions may affect timing.
Tracking and delivery questions
Use the tracking information in your dispatch email to follow your shipment. For address corrections, delays, or delivery issues, email service@emberquilly.com with your order number. If your parcel arrives damaged, keep the packaging and send photos so we can review the issue.
Before you place your order
Check the recipient name, street address, unit number, city, state, and ZIP code at checkout. Eligible shipping methods are shown before you pay.
When tracking is slow to update
Tracking can take time to reflect carrier scans. Contact us with your order number if the tracking information or delivery address needs review.