Return and refund policy
Guangzhou Yikang Shidai Culture Co., Ltd. operates Emberquilly.
Request a return within 30 days
Email service@emberquilly.com within 30 days of delivery with your order number and the reason for return. Wait for return instructions before sending the parcel.
Return address and postage
Guangzhou Yikang Shidai Culture Co., Ltd.
Room A002, Unit 402, No. 232 Gaotang Road, Tianhe District, Guangzhou City, Guangdong Province, China
For a change-of-mind return, the customer pays return postage. If an item arrives damaged or incorrect, send photos and we will review the appropriate remedy and return arrangements.
Refund timing
After receiving your return, we inspect it and process approved refunds within 10 business days to the original payment method. Your bank or payment provider may take additional time to post the refund.
What to include in your request
Share your order number, the item you wish to return, and the reason for the request. For an incorrect or damaged item, include photos when available.
Keep your return tracking
Keep your postal receipt or tracking number until we finish reviewing your return.